WHAT INFORMATION DO WE COLLECT?
We collect personal information, or “personal data,” in order to operate our business and provide our products and services. “Personal data” is the information that identifies you as an individual. For example, your name or contact information. The types of personal data we collect depends on your interactions with us and how you use our services.
Some Personal Data Is Provided By You.
We collect some personal data based on your interactions with us. Some personal data is collected when you use our website and some personal data is collected when you check into an Auberge Resorts Collection property or use our services. For example, you provide personal data to us when you:
- Contact us
- Book a stay
- Check-in to an Auberge Resorts Collectionproperty
- Use Auberge Resorts Collection services
- Sign up to receive communications from us
- Participate in a promotion, contest or survey
- Directly message us on social media with your contact details
- Enter into a contract or agreement with us
You may choose not to provide certain personal data; however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website. For example, your name and contact information are needed to make a reservation.
Some Personal Data Is Received From Third Parties.
We also collect some personal data from third parties, such as our business partners, through technology such as cookies, and when you use third party services, such as booking sites to make a reservation.
Some Data Is Collected By Our Website.
Our website collects data about site visitors, such as your internet protocol (IP) address, which alone cannot be used to identify you specifically. We use this information to learn about how our website is used and to send you marketing that we believe may be more interesting to you.
In some circumstances, such as if you make a purchase through our site, some of this analytics data can become attributable to you. In such an instance, we treat this analytics information as personal data consistent with this Privacy Notice. If you visit our site and do not provide any personal data during your visit, we are not able to attribute this analytics data to you.
THIRD PARTY LINKS ON OUR WEBSITE
Please note that Auberge Resorts Collection is not the owner, developer, sponsor, or sales or marketing agent of affiliated third party websites. We are not responsible for the content of affiliated third party websites and cannot guarantee the accuracy or completeness of information of any information displayed on third party sites. Once you leave the Auberge Resorts Collection website where this Notice is posted, we encourage you to familiarize yourself with any terms or policies applicable to that third party site.
HOW DO WE USE THE INFORMATION WE COLLECT?
We use the personal data we collect to communicate with you and to provide the products or services you have requested. We also use the data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.
WHY DO WE SHARE THE INFORMATION WE COLLECT?
We share personal data with your consent or to complete the transaction of a service you have requested or authorized. We share personal data with our affiliates, vendors and third party service providers as described in this notice to process it for us. We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business. We will not sell or rent your personal data to third parties without your permission.
COOKIES & OTHER SIMILAR TECHNOLOGIES
Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser. You may choose not to receive certain cookies, however please note this may affect the availability of certain features of our website.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We use certain physical, administrative and electronic safeguards to protect the security, confidentiality and integrity of personal data. While no method of data transmission or storage is 100% secure, and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss, destruction, alteration, or unauthorized access or disclosure.It is your responsibility to keep your passwords confidential.
DATA TRANSFERS AND PROCESSING
Auberge Resorts Collection has a collection of properties in locations throughout the United States, and internationally like in the Caribbean and Central America. To provide our services, you acknowledge that we may share your personal data with our Auberge Resorts Collection affiliated properties or with third parties in locations around the world for the purposes described in this Privacy Notice. We store and process data both inside and outside of the United States. Countries where we process data may have data protection laws that differ from those in your own country.
EU Visitors: We process your personal data, including any necessary data transfers out of the European Economic Area “EEA,” when you have consented to such processing or if it is necessary for the performance of a contract taken at your request or concluded in your interest.
DATA RETENTION The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested or for other legal compliance or essential business purposes such enforcing our contracts, maintaining security, or dispute resolution.
CHILDREN’S ONLINE PRIVACY
Our website is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at firstname.lastname@example.org. Should we become aware that a child under age 18 has provided personally identifiable information through our site, we will take steps to immediately delete it.
HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You have choices about how to manage your personal data and what types of communications you receive from us. We will endeavor to respond to your inquiry within 30 days. Please note that we may have a legal obligation to preserve certain data.
Email Communications:You may choose to opt-out of receiving certain email communications from us by following the instructions in the email to unsubscribe.
Text Messaging: You may choose to opt-out of receiving text messaging from us during your stay by notifying the front desk or by following the option to unsubscribe in the text message.
Access To Your Personal Data: You may contact us directly by email or postal mail to: request access to, correct, change or delete your personal data
EU Visitors: In accordance with the requirements of Regulation (EU) 2016/679, or “GDPR,” if you are an EU visitor, you have certain rights and may make a “Subject Access Request” to exercise them. Under certain circumstances, you have the right to: Request access to your personal data; Request correction of your personal data; Request erasure of your personal data; Object to some processing of your personal data; Request restriction of processing of your personal data; Request the transfer of your personal data to you or to a third party; Withdraw your consent; Object to being subject to automated decision-making; or Lodge a complaint. In such an instance, we request that you first contact us directly to resolve any issue. If you wish to exercise any of these rights by making a Subject Access Request, please contact us. Please note that we may need to request information from you in order to confirm your identity to ensure that your personal data is not disclosed to a person who does not have a right to receive it.
HOW TO CONTACT US
Postal Mail: Attention: PrivacyAuberge Resorts LLC33 Reed Blvd.Mill Valley, California 94941
YOUR CALIFORNIA RIGHTS
If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data Auberge Resorts Collection has shared with a third party for the third party’s direct marketing purposes. To make this request, please send an email to email@example.com or write to us at:
California Privacy RightsAuberge Resorts LLC33 Reed Blvd.Mill Valley, California 94941
DO NOT TRACK DISCLOSURE
Do Not Track is a privacy preference that can be set in a web browser. At this time our website does not recognize Do Not Track browser settings or signals. For information about Do Not Track, please visit https://allaboutdnt.com/.
CHANGES TO OUR PRIVACY NOTICE
This Privacy Notice is effective as of May 23, 2018. From time to time it may become necessary to update or change our Privacy Notice and we encourage you to periodically check here for the most current version. If significant changes are made, we will provide you with appropriate notice, which may include a conspicuous notice on our website or email notification. Your continued use of our website constitutes your agreement to this Privacy Notice to the extent permitted by applicable jurisdiction.